General Questions
First, we need to know how we can help! If you haven’t already, please use the contact form to tell us more. Once we receive the details from you, our team will walk you through an organized intake and discovery process to be sure we have the “big picture” view of your goals. Then we’ll create a custom proposal just for you and your project needs.
Most projects require a 30% deposit to begin, with the final balance due upon completion. We use Freshbooks Online to manage all invoices, and payments can be sent via credit card or debit card or bank transfer.
In short, no. If we use a premium font in your design, we will purchase the appropriate license(s) for the font files used, which we are not able to share with you. However, we will provide a brand board or style guide relevant to your project, with the font names included. If you’d like to purchase these fonts, just let us know and we can share the necessary purchase information with you.
The original or “native” design files are not included in any project. If you would like to purchase an extended license and access to these original files, please let us know and we can create a separate agreement and payment terms for these files.
Please note: Market Refined Media & Publishing will always maintain copyright and ownership of our designs. Therefore these designs cannot be repurposed for any use without express written permission from us.
You will own copyright to the final, completed product included with your agreement. We will maintain copyright for the individual pieces used to create your final product. If you would like to purchase copyright to the native design or formatting files, please let us know and we can create the necessary documentation and invoice for that.
Please note: Market Refined Media & Publishing will always maintain copyright and ownership of our designs. Therefore these designs cannot be repurposed for any use without express written permission from us. In certain circumstances, we can extend your license to and use of our creations.
Brand & Website Design Questions
To begin with WordPress, there are a few things that are necessary:
- Domain – This is the URL or website address where your new site will appear. Either you will need to purchase a new domain, or we will need access to where your current domain is registered (usually somewhere like GoDaddy or Namecheap).
- Hosting – WordPress.org requires a host account to “house” your site files. We provide hosting or we can work with your current host. See our Set Up a New Host Account page for more information on this step.
- Design – Our team will gladly help customize an existing theme for your website design or create a fully unique design just for your site. You can read more about that process here.
WordPress uses add-ons called plugins that add functionality to your site. Included in most basic site projects are plugins for Google Analytics and SEO, social media sharing (Facebook, Twitter, Pinterest, etc.), a contact form, and a spam filter for comments.
Once we discuss your project and goals, we can make recommendations for other site additions.
Not yet. It takes time and good search engine optimization (SEO) to achieve this. However, your site will be optimized for search engines and over time could get on the first page of Google for search terms related to your business.
Absolutely! At the end of your project, we include a complimentary project wrap-up document and/or summary video to help you learn how to manage and update your own website. If further training and instruction is required, we’re happy to schedule a Zoom coaching call.